VIDPROS is looking for a Client Success Agent who will be responsible for responding to client inquiries and resolving issues with the help of the client success manager.





Responsibilities:

- Seek to improve customer satisfaction with each conversation.

- Address client issues and concerns promptly, while collaborating with the sales and operations teams.

- Become the go-to resource for client inquiries

- Collaborating with the sales team to provide client feedback and insight into ways to improve the client experience



Skills and Competencies:

- Extensive experience in video editing (you won't edit for this job but a deep understanding of video editing is a HIGH PRIORITY.)

- Strong communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels

- Ability to work well under pressure and with a team

- High emotional intelligence and empathy skills.



System and Work Setup Requirements:

- A stable and high-speed internet connection preferably 100 MBPS or higher with backup in cases of power interruption or service provider issues

- Headset/microphone with noise cancellation and webcam at 720p or higher resolution

(preferably separate mic and wireless earphones)

- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work



What we offer in return:

1. Permanent work from home

2. Amazing team dedicated to helping you learn and grow

3. Salary Increase