[HIRING] Remote Medical Administrative Assistant – Psychiatry Practice

Please read the entire posting before applying. Applications that do not include all required information will not be considered.

I am seeking a reliable, organized, compassionate, and detail-oriented Remote Medical Administrative Assistant to join my growing telehealth psychiatry practice.

Position Details

Position: Remote Medical Administrative Assistant

Hours: Approximately 40 hours per week

Schedule: Consistent Monday–Friday during U.S. Central Time business hours

Location: Fully remote — applicants worldwide are welcome

Compensation: Approximately $600–$1,000, depending on experience, qualifications, and overall fit

Commitment: Minimum 12 months; long-term commitment strongly preferred

Responsibilities

Manage the practice calendar and patient appointments

Send appointment reminders and assist with scheduling needs

Handle medication prior authorizations and follow up with insurance companies and pharmacies

Communicate professionally with medical providers, therapists, pharmacies, and other healthcare professionals

Develop and maintain a professional referral network

Maintain an organized and up-to-date list of referral sources and contracted providers

Provide general administrative and organizational support

Maintain accurate records and follow up on outstanding tasks

Participate in periodic Skype/video calls to provide updates, troubleshoot issues, collaborate, and exchange feedback

Maintain a general log of tasks completed during work hours

Protect patient confidentiality and comply with HIPAA and applicable privacy requirements

Requirements

Fluent English with strong speaking, reading, and writing skills

Excellent communication and organizational skills

Reliable, detail-oriented, and able to work independently

Strong follow-through and ability to manage multiple tasks

Healthcare or medical administrative experience preferred, but not required

Prior authorization experience is a major plus

EHR/EMR experience is strongly preferred

Comfortable communicating professionally and compassionately with psychiatric patients

Able to maintain strict patient confidentiality and follow HIPAA/privacy requirements

Must already be HIPAA certified or be willing to complete an online HIPAA certification course

Reliable internet connection

Availability during the agreed-upon U.S. Central Time business hours

Patient Communication & Trauma-Informed Approach

Most patients in the practice are psychiatrically stable. However, many are women with significant trauma histories, including experiences involving male perpetrators. As a result, patients may respond best to a calm, gentle, compassionate, and nonjudgmental communication style.

Occasionally, patients may be experiencing increased emotional distress or require a particularly sensitive approach. You will not be expected to provide therapy or act as a therapist. However, the ideal candidate should be patient, empathetic, emotionally stable, and comfortable using thoughtful communication while maintaining clear professional boundaries.

What I'm Looking For

I am currently the sole provider, but the practice is growing and additional providers may be added in the future. I am looking for someone who can become a dependable, long-term member of the practice and grow with us.

The ideal person is someone who takes initiative, communicates well, follows through on tasks, treats patients with compassion and respect, and can work independently without needing constant supervision.

Please be honest about your experience. I can train the right person, and I do not expect you to know everything from day one. What is most important to me is honesty, reliability, willingness to learn, and the ability to follow through.

Please do not exaggerate your experience or claim skills you do not have. Discovering after hiring that someone cannot perform tasks they represented themselves as being experienced in can be frustrating for both sides. I would much rather know your actual experience level so I can determine whether I can provide the training and support you need.

How to Apply

Please send me a direct message containing ALL of the following:

A short introductory video telling me about yourself and your relevant experience

Your resume/CV

Your expected hourly rate

Your general Monday–Friday availability in U.S. Central Time

How long you would be able to commit to the position

Applications without both an introductory video and resume/CV will not be considered.

The video does not need to be professionally produced. A casual setting and casual attire are completely fine. The purpose is to assess your English communication skills, conversational style, professionalism, and overall fit, while also giving me an opportunity to get to know you.

Please do not read from your phone, computer, or a piece of paper. I am looking for a natural, conversational introduction. There is no need to make the video perfect — just be yourself and tell me a little about your background and experience.

You may record the video and upload it to Google Drive or a similar platform, then send the link with your application. Please make sure the sharing permissions allow the video to be viewed.

I look forward to hearing from candidates who are dependable, compassionate, organized, honest, and interested in becoming a long-term part of a growing psychiatry practice.